Our Commitment

Policies

Our policies are straight forward, accessible and transparent to all - to our employees, clients and supply partners. We pride ourselves on being an open, communicative company in the belief that it underpins and supports lasting and mutually beneficial relationships.

Health and Safety Policy Statement

UCML recognises that Health and Safety is an integral part of the business and will take appropriate actions and provide necessary resources to achieve legal compliance as a minimum standard. This is achieved by taking reasonably practicable steps to minimise risk to ensure the safety, health and welfare of employees and others who may be affected by its activities.

Environmental Policy Statement

The Directors of UCML are aware that they have ultimate responsibility for the environmental issues at our premises. Whilst recognising the minimal impact that UCML places on the environment, all at UCML will continue to strive to maintain and continually improve upon this position.

Quality Management Policy Statement

UCML’s Quality Management System focusses on providing our clients with the best possible service. It is achieved by understanding our clients’ needs, and continually striving to exceed their expectations by:

  • Applying the principles of TQM to continually monitor and review our processes
  • Encouraging open communication between inter-departmental team members, and our clients
  • Asking our clients for regular feedback and input about our performance, and instigating immediate remedial action to ensure any necessary improvements

Equality and Diversity Policy Statement

UCML promotes an Equal Opportunities Policy. Everyone can expect to be treated fairly irrespective of colour or race, nationality or ethnicity, gender, cultural background, religion or belief, marital status, sexual orientation, disability, age or HIV status. All staff and representatives of UCML are instructed that they should avoid discrimination on the grounds of any of the above.

Staff members should:

  • Conduct themselves at all times in a professional manner and have a sense of integrity and be clear about professional and personal boundaries
  • Treat other people with respect, courtesy, consideration and fairness at all times
  • Show commitment to the team through a policy of open communication and mutual respect

The Data Protection Act applies to any records kept within UCML. Employees have the right to confidentiality at all time. This applies particularly to the following areas: Personnel records, developmental issues, any grievances, disciplinary issues and personal information of any description.

What our clients say

We have made use of the services offered by UCML for many years, on the development of our award winning, retirement village schemes. During this time UCML have provided an efficient, professional service, which has resulted, through their detailed knowledge, in contract savings and improved programming. Their friendly, positive approach is a real benefit and makes them a pleasure to work with.

Property Manager, Retirement Village Developer

I can confirm that we have worked with UCML on a number of affordable housing projects over the last few years in Liverpool and Chester. They have performed consistently well in dealing with difficult service disconnection issues, keeping all members of the delivery team informed on all matters. The Company’s professional approach and eagerness to question technical and cost information provided by the statutory authorities has been an asset to the projects.

We have no hesitation in recommending them for future developments of all types.

Principal Consultant, Global Management & Technical Consultancy

Since deregulation of the utility monopolies, we all thought that things were going to get much easier and we would all benefit,... how wrong we were...the utilities have since become wise to the market conditions they now face and continue to try every which way they can to claim as much money as they can from us and take what seems an ever increasing time to respond; delaying our projects and causing us hassle and complications we don’t need.

With UCML behind us, we are ever confident that we get the best possible result available to us, without having to divert our own time and attention to the minefield of regulations and rhetoric that appears to get ever more complex year on year.

Chief Executive Officer, Engineering Consultancy