Our Commitment

Policies

Our policies are straight forward, accessible and transparent to all - to our employees, clients and supply partners. We pride ourselves on being an open, communicative company in the belief that it underpins and supports lasting and mutually beneficial relationships.

Health and Safety Policy Statement

UCML recognises that Health and Safety is an integral part of the business and will take appropriate actions and provide necessary resources to achieve legal compliance as a minimum standard. This is achieved by taking reasonably practicable steps to minimise risk to ensure the safety, health and welfare of employees and others who may be affected by its activities.

Environmental Policy Statement

The Directors of UCML are aware that they have ultimate responsibility for the environmental issues at our premises. Whilst recognising the minimal impact that UCML places on the environment, all at UCML will continue to strive to maintain and continually improve upon this position.

Quality Management Policy Statement

UCML’s Quality Management System focusses on providing our clients with the best possible service. It is achieved by understanding our clients’ needs, and continually striving to exceed their expectations by:

  • Applying the principles of TQM to continually monitor and review our processes
  • Encouraging open communication between inter-departmental team members, and our clients
  • Asking our clients for regular feedback and input about our performance, and instigating immediate remedial action to ensure any necessary improvements

Equality and Diversity Policy Statement

UCML promotes an Equal Opportunities Policy. Everyone can expect to be treated fairly irrespective of colour or race, nationality or ethnicity, gender, cultural background, religion or belief, marital status, sexual orientation, disability, age or HIV status. All staff and representatives of UCML are instructed that they should avoid discrimination on the grounds of any of the above.

Staff members should:

  • Conduct themselves at all times in a professional manner and have a sense of integrity and be clear about professional and personal boundaries
  • Treat other people with respect, courtesy, consideration and fairness at all times
  • Show commitment to the team through a policy of open communication and mutual respect

The Data Protection Act applies to any records kept within UCML. Employees have the right to confidentiality at all time. This applies particularly to the following areas: Personnel records, developmental issues, any grievances, disciplinary issues and personal information of any description.

What our clients say

If you are considering a contract/project of any size, my advice is simple - use UCML for the whole process, from feasibility to completion. The money is well spent and often the savings achieved by UCML more than justify the fees involved .UCML are happy to help with new schemes and ensuring existing energy suppliers undertake their statutory responsibilities.

If you are thinking of undertaking a new building contract without speaking to UCML -DON’T!

Project Manager, Quantity Surveyors

I can confirm that we have worked with UCML on a number of affordable housing projects over the last few years in Liverpool and Chester. They have performed consistently well in dealing with difficult service disconnection issues, keeping all members of the delivery team informed on all matters. The Company’s professional approach and eagerness to question technical and cost information provided by the statutory authorities has been an asset to the projects.

We have no hesitation in recommending them for future developments of all types.

Principal Consultant, Global Management & Technical Consultancy

UCML were instrumental in achieving a successful outcome with regard to the extensive diversions and new infrastructure required on Phase 1 of our project. UCML’s management of the overall process, including obtaining and challenging quotations, resulted in cost savings and risk removal at critical points during our program.

They continue to assist us on a number of major projects, we consider them an integral member of our consultancy teams and their expertise has always proved to be of benefit to us.

Associate Director, National Property Developer