Our policies are straight forward, accessible and transparent to all - to our employees, clients and supply partners. We pride ourselves on being an open, communicative company in the belief that it underpins and supports lasting and mutually beneficial relationships.
Health and Safety Policy Statement
UCML recognises that Health and Safety is an integral part of the business and will take appropriate actions and provide necessary resources to achieve legal compliance as a minimum standard. This is achieved by taking reasonably practicable steps to minimise risk to ensure the safety, health and welfare of employees and others who may be affected by its activities.
Environmental Policy Statement
The Directors of UCML are aware that they have ultimate responsibility for the environmental issues at our premises. Whilst recognising the minimal impact that UCML places on the environment, all at UCML will continue to strive to maintain and continually improve upon this position.
Quality Management Policy Statement
UCML’s Quality Management System focusses on providing our clients with the best possible service. It is achieved by understanding our clients’ needs, and continually striving to exceed their expectations by:
- Applying the principles of TQM to continually monitor and review our processes
- Encouraging open communication between inter-departmental team members, and our clients
- Asking our clients for regular feedback and input about our performance, and instigating immediate remedial action to ensure any necessary improvements
Equality and Diversity Policy Statement
UCML promotes an Equal Opportunities Policy. Everyone can expect to be treated fairly irrespective of colour or race, nationality or ethnicity, gender, cultural background, religion or belief, marital status, sexual orientation, disability, age or HIV status. All staff and representatives of UCML are instructed that they should avoid discrimination on the grounds of any of the above.
Staff members should:
- Conduct themselves at all times in a professional manner and have a sense of integrity and be clear about professional and personal boundaries
- Treat other people with respect, courtesy, consideration and fairness at all times
- Show commitment to the team through a policy of open communication and mutual respect
The Data Protection Act applies to any records kept within UCML. Employees have the right to confidentiality at all time. This applies particularly to the following areas: Personnel records, developmental issues, any grievances, disciplinary issues and personal information of any description.
What our clients say
I am very satisfied with the exceptional service offered by UCML. By providing us with utility solutions through a single point of contact, UCML enables us to make significant reductions in utility costs. In addition their knowledge of regulatory matters is a valuable asset. I look forward to continuing our working relationship through our future developments.Technical Director, Regional House Builder
We have made use of the services offered by UCML for many years, on the development of our award winning, retirement village schemes. During this time UCML have provided an efficient, professional service, which has resulted, through their detailed knowledge, in contract savings and improved programming. Their friendly, positive approach is a real benefit and makes them a pleasure to work with.Property Manager, Retirement Village Developer
UCML provides an effective and economical solution to our service requirement needs thus allowing us to deliver schemes to our clients within agreed timeframes & leaving them with a greater understanding of the process for their future needs.
Their in-depth knowledge and wealth of contacts within the service providing industry has enabled UCML to provide excellent service and advice in negotiating the minefield of services procurement / diversions and the management of their installation / execution.Director, Regional Construction Company